Service Policy

Booking & Deposits
To secure your appointment, a non-refundable deposit of $50 is required at the time of booking. This deposit will be applied toward the final total of the services rendered. Appointments are not confirmed until the deposit has been received.

Cancellations & Rescheduling
Please provide at least 48 hours’ notice for cancellations or rescheduling. Deposits are non-refundable but may be transferred to a new appointment if sufficient notice is given.
If a second appointment is canceled, the rescheduled service must take place within the same calendar week to avoid forfeiting the deposit and requiring a new one.

Satisfaction Guarantee
Your satisfaction is important to me. If you are unsatisfied with any part of your cleaning, please contact me within 48 hours of service. Be sure to include photos of the areas of concern. I will gladly schedule a follow-up appointment at no extra charge to address and correct any issues.

Access & Safety
Clients are responsible for ensuring safe and accessible entry to the property at the scheduled time. Please secure pets and notify me of any special access instructions in advance. For the safety of everyone involved, I reserve the right to refuse or discontinue service if the property or environment is deemed unsafe, unsanitary beyond reasonable scope, or otherwise poses a risk to health or personal safety. In such cases, the deposit will not be refunded. 

Final Payment
The remaining balance is due upon completion of service. Accepted payment methods will be confirmed during booking.

By booking a service, you acknowledge and agree to the terms outlined in this policy.